We ship the wine in refrigerated trucks from November to February.
We are using Yamato Transportation Company.
We will ship within 7 business days of receiving your order.
* Shipping fee includes the cost of the refrigerated truck
*For orders placed from November to February, the shipping fee will be charged excluding the refrigerated truck fee.
*Free shipping on orders over 12,000 yen.
*Delivery to remote islands may be subject to additional charges.
Shipping charges may apply in addition to the selling price.
When you receive the item, please check if it is damaged and if there is no mistake in the item you ordered.
Due to the nature of wine, we do not accept returns due to customer circumstances.
If the received item is different from the ordered product (before opening), please contact us within 1 week after the product arrives.
*Defaults on the label will not be considered as a valid reason of return/refund.
*Please note that we cannot accept exchanges or refunds for corked wines.
Within 7 days after the item is received.
Return shipping charges
Return fees will be borne by the customer.
If it corresponds to a defective product, we will bear it.
If you wish to cancel your order, please contact us within 24 hours of placing your order.
We may not be able to accept orders cancelled after 24 hours from ordering.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”Payment” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][vc_column_text]We only accept Credit Card payments for now.
【Accepted Credit Cards】